CMITech is committed to providing timely and effective assistance on a broad range of support topics. As our high performance and cost effective iris recognitions cameras are generally integrated into higher level solutions, we are pleased to provide technical sales, integration and post-installation support including warranty claims and RMA’s to our customers and integration partners.
Technical Product Inquiries
For website visitors who have a technical product or generic questions, please contact our Sales department at firstname.lastname@example.org. We welcome the opportunity to speak with you.
CMITech is committed to the success of our customers, integrators, and channel partners. Please contact us at email@example.com with any questions. We have the following resources available to you, which we will send immediately by email upon request:
- Current software and firmware release chart.
- Firmware upgrade instructions.
- EM Module integration specifications.
- SDK implementation manuals for Windows, Linux Ubuntu 12.04 and Android (BMT-20 only).
Warranty and RMA Process
CMITech standard warranty is 1 year from time of shipment on both parts and labor. Warranty and post warranty claims are generally handled though our product exchange policy, as there are very limited field serviceable parts within our products. Please contact us at firstname.lastname@example.org for general questions, for warranty claims, and out of warranty repair requests.